Return + Exchange Policy
- Step One
- Terms and Conditions
- The "It doesn't fit" Exchange
- The "It was damaged in shipping" Exchange
- The "I got the wrong merchandise" Exchange
- The "I don^t like how the wheels look" Exchange
Refunds + Credits
Exchanges: Step One
If you need to exchange an item, please call one of our call centers for a Return Authorization Number (RA #). Merchandise can not be returned with out a Return Authorization Number (RA #) from RimsDealer. A customer service representative will then walk you through the steps for your return or exchange.
Exchanges: Terms and Conditions
There are no returns or exchanges on merchandise in used condition, damaged condition, or otherwise in any condition that is not brand new.
Merchandise must be securely repackaged in accordance with our return instructions (Return Authorization Form) before they are returned to us.
The "It doesn't fit" Exchange - NO COST
There are many factors that determine wheel fitment , including the all mysterious "X-factor". In accordance with our Fitment Guarantee, Wheels Next will pay 100% of the costs to ensure proper fitment or exchange for a different application of the same product to ensure proper fitment. Exchanges are accepted if the merchandise does not fit the vehicle properly. For proper fitment on certain vehicles, applications may require a combination of wheel spacers, hub centric rings, and/or custom computer numerical control (CNC) machining. These applications are not eligible for No Cost Exchanges. Be assured that any such combination of solutions are tried and true methods that have been part of the custom wheel and tire industry for over 50 years. These solutions are generally accepted business practices of the wheel and tire industry and are in accordance with RimsDealer Best Practices. The Customer is responsible for disclosing (at the time of sale) all modifications to the vehicle to be eligible for No Cost Exchanges.
WHEELS ONLY: Wheels cannot have tires mounted;please test fit wheels prior to mounting.
TIMING:If your product has a fitment issue, you must contact the RimsDealer Customer Service Department within 7 days of merchandise delivery to report the issue.
The "It was damaged in shipping" Exchange - NO COST
In the rare occasion that your order does get damaged during shipping, RimsDealer will pay 100% of the costs to exchange your damaged product and send you out a new product. As soon as you notice the damage contact our Customer Service Department. You will be asked to e-mail a picture of the damage and then your new order will be shipped as soon as the damaged product arrives at the RimsDealer facility. Save all packaging material for FedEx carrier inspection. The FedEx carrier will then pick up and inspect the damaged merchandise to return to RimsDealer.
TIMING: If your shipment has arrived damaged, you must contact the RimsDealer Customer Service Department within 48 hours of receipt to report the damage.
The "I got the wrong merchandise" Exchange - NO COST
If RimsDealer ships the wrong merchandise, RimsDealer will pay 100% of the costs to get you the right product.
TIMING: If you receive the incorrect product, you must contact the RimsDealer Customer Service Department within 48 hours of receipt to report the issue.
The "I don^t like how the wheels look" Exchange
If you don^t like how your wheels or tires look, you can exchange them for another wheel or tire of equal or greater total value. For this exchange, customers will be responsible for FedEx shipping charges to and from RimsDealer ($250 for domestic orders, additional charges apply for international orders), as well as any difference in price plus all applicable duties and taxes. If the exchange is for a Wheel + Tire Combo, the customer will also have to pay a $100 mounting and balancing fee.
There are no returns on merchandise which has been customized to meet the Customer^s application requirements.
TIMING: If you don't like the look of your wheels, you must contact the RimsDealer Customer Service Department within 48 hours of receipt to report the damage.
Returns: Step One Merchandise cannot be returned with-out a Return Authorization Number (RA #) from Rims Dealer. If you need to return or exchange an item, please call one of our call centers for a Return Authorization Number (RA #). One of our customer service representative will walk you through the steps for your return. Returns:Terms and Conditions: 1.^In order for a wheel set to be returned it has to be brand new, in its original boxes including all proper packing material as it originally came from factory. (Customer is responsible for any damage caused due to improper packing) Wheels will not be accepted if not in its original conditions. ^ 2.^There are no returns on CUSTOMIZED merchandise which has been modified in order to meet the customer^s vehicle application or color of taste (i.e. Painted, Drilled, Inserted, Filled and Drilled). ^ 3.^If you have tires mounted on your wheels they are now considered used and cannot be returned. Tire marks and scratches will be all over the wheels making it impossible to re-sell to another customer as anew item. Make sure before the installer put the tires on, you ^Ask him to perform a TEST FIT^ in order to prevent any void to your return warranty. ^ 4.^Customer is 100% responsible for informing our wheel specialists of any special details of the car such as big brakes, sports brakes and routers of any kind. When stating your vehicle, customers need to make sure they state: Year, Make, Model, Sub model (Supercharged, 4-matic, Turbo, AMG) ^ ^ 5.^TIMING: If you would like to return a returnable product, you must contact the^RimsDealer Customer Service Department^within 7 calendar days from your delivery date to have the process initiated. ^ Returns: Fees (Not applicable if mistake is caused by RimsDealer) In the case where a customer prefers to return for refund instead of an exchange: 1.^Customer is responsible for shipping merchandise back to our warehouse. 2.^35% restocking fee plus shipping costs will be charged to all returns including refused shipments. ^ No Returns on Wheel and Tire Packages: (Unless we send you the wrong wheels) 1.^Rims and tire packages are non-returnable,unless there^s a mistake (Wrong wheel) caused/sent by our team. ^ 2.^When customer buys wheels and tires from Rimsdealer.com, as a courtesy we provide mount and balance service FREE of charge but keep in mind that even on the wheels and tires that we mount and balance we still won't be able to accept returns. Make sure you really like the wheel size, detail,color and design before you make your purchase decision. We recommend that you really look and ready your invoice after you make your purchase and if you see any mistake please let us know ASAP preferably via email so it stays documented. ^ 3.^Customer is 100% responsible for informing our wheel and tire team of all of their car details such: big calipers, sport brakes or any other customization done to the routers, studs, etc.
Order Cancellations and Courtesy Exchanges
Please understand that RimsDealer prepares each order especially for you, the customer. Even before the merchandise is delivered to you, these items incur shipping, warehouse, and administrative costs. Mounting and balancing, for example, takes a great deal of time and care. Also, many times special orders have to be especially shipped from the manufacturer to our facilities to complete your order. As a result, order cancellations prior to shipping shall be charged a 25% cancellation fee. The good thing is that you did buy from RimsDealer, and in an effort to satisfy every customer, RimsDealer does offer courtesy exchanges free of charge on merchandise that has not yet shipped.
TIMING: To receive a courtesy exchange the customer must contact the RimsDealer Customer Service Department before the merchandise ships.
CUSTOM ORDER:Please understand that Custom Orders such as: Wheel and Tire Package, Wheel and Tire Package with TPMS Sensors programmed and installed, Drilled or Painted Wheel made to satisfy customer^s requirement special fitment CANNOT BE CANCELLED and we will not refund at any time due to the fact that customized merchandise will not proper fit other vehicles or any other customer taste furthermore it^s considered used after all personal customization is done.
Refunds and Credits: Generally
Credits will be issued to the credit card, Paypal, or Google account used on the order. If payment was received by cash, money order, check, Western Union, or wire transfer, RimsDealer will refund by check to the shipping address. Please allow 7 to 10 business days for the credit to reflect on your credit card statement.
Credits: Missing Parts or Incomplete Labor
Credits due to missing parts (ex. missing lugs) or incomplete labor (ie. balancing), will be credited as follows: $20 per lug nut set, and up to $40 for balancing A purchase receipt for all credits is required.
TIMING:Shortages in missing parts must be reported to the RimsDealer Customer Service Department within 48 hours of receiving the original order.
For balancing issues, the customer has 7 calendar days to report the problem to the RimsDealer Customer Service Department
All merchandise sold by RimsDealer is sold in brand new condition, and is covered by manufacturer warranty. The manufacturer warranty coverage relationship exists directly between, and only between, the manufacturer and the customer. Even though Wheels Next has no duty to become involved in manufacturer warranty claims, our Customer Service Department will still be happy to assist you in communicating and helping you receive a manufacturer warranty, from the manufacturer. Other than applicable manufacturers^ warranties, there are no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
The Customer is liable for roundtrip shipping cost for any issues concerning manufacturers warranty.